Refund policy


At Moula Impire, we aim to provide a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Returns

We offer a 7-day return policy from the date of delivery. To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • All original tags, packaging, and accessories must be intact.

  • The item must not be damaged, washed, or altered in any way.

Items that do not meet these conditions will not be accepted for return.

Non-Returnable Items

The following items are not eligible for return:

  • Items purchased on sale or discount

  • Innerwear or personal use items, if applicable

  • Customized or altered products

Return Process

To initiate a return, please contact us within 14 days of receiving your order:

Email: moulaimpire@gmail.com
Phone/WhatsApp: +92 302 2266622

Please include your order number, product details, and reason for return. Our team will guide you through the return process.

Customers are responsible for securely packaging the item and sending it back to the provided return address. Return shipping charges may apply unless the item received is defective or incorrect.

Refunds

Once your returned item is received and inspected:

  • You will be notified regarding the approval or rejection of your refund.

  • If approved, your refund will be processed within a few business days.

For Cash on Delivery orders:

  • Refunds will be issued via bank transfer or another agreed method.

Exchanges

We currently offer exchanges only in cases where:

  • The item received is defective

  • The wrong item was delivered

If you need an exchange, please contact us within 14 days of delivery.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery with clear images or videos as proof. We will arrange a replacement or refund accordingly.

Late or Missing Refunds

If you have not received your refund within the expected time:

  • Please check with your bank or payment provider

  • Contact us for further assistance

Contact Information

For any questions regarding returns or refunds:

Email: moulaimpire@gmail.com
Phone/WhatsApp: +92 302 2266622

We are committed to resolving your concerns in a fair and timely manner.